The Chinese graphics card manufacturer Zephyr has confirmed rumors about the serious reliability issues in AMD’s RDNA 2 graphics processors. Zephyr specifically pointed to a significant number of failures in GPU chips. Although graphics card failures occur occasionally, the ‘death’ of the GPU itself is relatively rare. However, Zephyr reports frequently encountering such defects, especially in high-end models like the Radeon RX 6800 and RX 6900 XT (Navi 21 chips). The main defects include die swelling, short circuits, or substrate cracks. ‘In fact, we receive defective GPUs on a daily basis,’ the company stated.
In confirmation of its claims, Zephyr published photos of dead GPUs. Some show cracks, while others display signs of deformation. The most critical part of Zephyr’s statement addresses the policies of other manufacturers. Zephyr claims that many vendors in China refuse to fulfill warranty obligations in such cases, citing physical damage. In contrast to competitors, Zephyr’s RMA (Return Merchandise Authorization) manager asserted that the company has never denied a warranty claim due to a defective GPU.
This claim comes at a time when AMD has been ramping up efforts to strengthen the reliability of its products amidst competitiveness pressure in the GPU market. Recently, advances in production technologies and tighter quality controls are expected to bolster the dependability of upcoming models. AMD’s commitment to addressing these issues is vital as it prepares to launch its next generation of GPUs, which promise improved performance and durability.
