Asus has made its first official statement amid reports of AMD Ryzen 7 9800X3D processors failing when used with 800-series motherboards, specifically models with X870 and B850 chipsets.
We are aware of the recent reports concerning AMD Ryzen 7 9800X3D processors and ASUS AMD 800-series motherboards, and have initiated an immediate internal review. Our teams are conducting preventive compatibility and performance checks, closely collaborating with AMD to validate the reported cases and ensure future stability and quality. We are committed to promptly providing solutions to ensure our products and services meet expected standards. Users are also recommended to update their Asus AMD 800-series motherboard to the latest BIOS version using ASUS EZ Flash or BIOS Flashback to enhance system stability; we provide an official support FAQ with detailed instructions. Customers facing issues or concerns are encouraged to contact Asus support for direct assistance. We take this situation seriously, value the trust of our customers, and remain committed to transparency, ensuring our products can be used with confidence.
Recently, Asus has been actively collaborating with AMD to resolve the Ryzen 7 9800X3D processor issues on 800-series motherboards. Multiple BIOS updates were rolled out to address the overheating problem, including specific patches to stabilize voltages. Asus ensures continued transparency and commitment to consumer safety. Earlier, five cases of Ryzen 7 9800X3D failures on Asus motherboards were described on the American forum Reddit. However, Asus is not the only manufacturer facing this issue – Ryzen 7 9800X3D failures were previously reported on ASRock 800-series motherboards. In some cases, traces of overheating were visible on the failed processors and sockets. The first such incidents were recorded during the Ryzen 7 7800X3D era with ASUS 600-series motherboards. At that time, voltage spikes were cited as the main cause, leading manufacturers to release BIOS updates to mitigate the risk. Nevertheless, according to new reports, this has not completely resolved the issue.
In light of these challenges, AMD’s Ryzen series has been a key player in the market, and they seem committed to resolving the current hardware issues. As they continue to expand their lineup, strategies may include more robust performance testing and increased focus on motherboard compatibility. Expert opinions suggest that this could boost consumer confidence as AMD strives to maintain a positive reputation.
